Privacy Policy

📋 1. Information We Collect

To provide our IPTV service, we collect only the minimum information necessary:

• Contact details — your name, email address, and WhatsApp number (provided when you order or contact us).
• Order information — the plan you purchased, payment confirmation and activation dates.
• Support conversations — messages you send us to help resolve your requests faster.

🎯 2. How We Use Your Information

Your information is used strictly for the following purposes:

• To create and activate your IPTV account and deliver your credentials.
• To provide customer support and resolve technical issues.
• To send service messages — such as expiry reminders or important updates about your subscription.
• To process refunds when requested under our Refund Policy.

🤝 3. How We Share Information

We never sell or rent your personal data. Information is only shared in these limited cases:

• WhatsApp (Meta) — when you message us, your communication is handled by WhatsApp under its own privacy policy.
• Email provider (Yahoo) — when you email us, your message is processed by Yahoo under its own privacy policy.
• Payment processors — payment details are handled directly by the payment provider; we never see or store your full card or bank details.

🍪 4. Cookies & Tracking

This website uses no tracking cookies, no third-party analytics and no advertising technologies. The page you are reading is fully static — no data about your visit is stored on our servers.

🔐 5. Data Security

We protect your information with industry-standard measures:

• Your credentials are generated securely and delivered only to your email.
• Access to customer data is restricted to authorized support staff only.
• We use secure communication channels (WhatsApp end-to-end encryption, TLS-protected email) for all conversations.

⚖️ 6. Your Rights

You have full control over your personal data. At any time, you can:

• Request a copy of the information we hold about you.
• Correct inaccurate information (for example, your email address).
• Request deletion of your data after your subscription ends.
• Withdraw consent for non-essential communications at any time.

To exercise any of these rights, simply message us on WhatsApp or email us — requests are processed within 72 hours.

👨‍👩‍👧 7. Children's Privacy

Our service is intended for users aged 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it immediately.

🔄 8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the service after changes means you accept the updated policy.

📬 9. Contact Us About Privacy

If you have any questions, concerns or requests regarding your privacy, reach out any time:

• 💬 WhatsApp: +1 (859) 436-3905
• ✉️ Email: raphy.mako@yahoo.com

We respond to all privacy requests within 72 hours.

📅 Last updated: October 2026 · Raphy TV — Ultra 8K IPTV OTT