Refund Policy

📋 1. Overview

At Raphy TV, we want every customer to be completely satisfied. This Refund Policy explains when you are eligible for a refund, how to request one, and how long it takes. By purchasing a subscription, you agree to the terms below.

✅ 2. Full Refund Eligibility

You are entitled to a 100% full refund when all of the following apply:

• The service does not work on your device and
• Our support team was unable to resolve the problem within 48 hours of your first support request, and
• The issue is caused by our servers or service (not by your device, internet or app).

🔁 3. Partial Refunds & Replacements

In some situations we may offer a partial refund or service credit instead:

• Extended server outage — if our service is down for a significant period during your subscription, we extend your subscription for the lost days or refund the unused portion.
• Channels removed — if specific channels you relied on are permanently removed by the source, contact us for a partial credit.
• Duplicate payment — accidental double payments are refunded in full immediately.

❌ 4. Non-Refundable Cases

Refunds cannot be issued in the following cases:

• You simply changed your mind after the account was activated and credentials were delivered.
• The service doesn't work because of your internet connection, device incompatibility, or an issue with a third-party app (we will still help you fix it).
• Your ISP or government blocks IPTV traffic in your region and you refuse to use the alternative connection methods we provide.
• You violated our fair-use policy (sharing or reselling your account).
• More than 7 days have passed since activation and the service has been working normally.

📮 5. How to Request a Refund

Requesting a refund is quick and easy — just follow these steps:

• Step 1: Contact us on WhatsApp at +1 (859) 436-3905 or email raphy.mako@yahoo.com.
• Step 2: Describe the issue and allow our team up to 48 hours to fix it (we usually fix things much faster).
• Step 3: If we cannot resolve it, tell us you'd like a refund — we'll confirm and process it.

⏱️ 6. Refund Processing Time

Once your refund is approved:

• Approval confirmation is sent within 24 hours.
• The amount is returned within 3–5 business days, depending on your payment method and bank.

🤝 7. Free Trial First

Not sure yet? Ask for a free 24-hour trial before purchasing any plan. Test all channels, VOD and 8K quality on your own device — zero risk.

📅 Last updated: October 2026 · Raphy TV reserves the right to update this policy at any time.